Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Legal
Privacy Policy
Welcome to Competent Builders (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, www.competentbuilders.co.ke (“the Website”), or engage with our products and services.
1. Information We Collect
We collect various types of information to provide and improve our services, as well as to ensure a smooth experience on our Website. The information we collect includes:
a. Personal Information:
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- Name, email address, phone number, and postal address when you fill out forms on our Website or contact us for inquiries.
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- Payment information. We collect your Mpesa phone number when you make a payment via Mpesa.
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- We DO NOT collect or store your credit card information when you purchase our products or services.
b. Non-Personal Information:
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- Information about your device, such as IP address, browser type, operating system, and the pages you visit on our Website.
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- Data collected via cookies and similar technologies to enhance user experience and analyze site traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
a. To Provide and Improve Our Services:
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- Process and fulfill your orders for networking, audiovisual, home automation, and home office products.
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- Provide customer support and respond to your inquiries.
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- Customize your experience on our Website by delivering relevant content and product recommendations.
b. For Marketing and Communication:
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- Send you promotional emails, newsletters, and offers related to our products and services, only if you have opted in to receive them.
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- Notify you of changes to our services, terms, or policies.
c. To Improve Our Website and Services:
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- Analyze usage data to improve our Website’s functionality, design, and content.
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- Monitor and analyze trends, usage, and activities in connection with our services to better understand customer needs.
d. For Security and Legal Compliance:
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- Protect the security of our Website and the information we collect.
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- Comply with applicable laws, regulations, and legal processes.
3. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy:
a. Service Providers:
We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or servicing you. These third parties are bound by confidentiality agreements and are not permitted to use your personal information for any other purpose.
b. Legal Obligations:
We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or government agency).
c. Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information when you visit our Website. These technologies help us understand user behavior, improve your experience, and deliver personalized content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our Website.
5. Your Choices
You have the following rights regarding your personal information:
a. Access and Update:
You can access and update your personal information by contacting us directly.
b. Opt-Out of Marketing Communications:
You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails or by contacting us.
c. Deletion:
You may request that we delete your personal information, subject to certain legal obligations we may have to retain it.
d. Restriction of Processing:
You can request that we restrict the processing of your personal information in certain circumstances.
6. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Children’s Privacy
Our Website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information promptly.
8. International Data Transfers
If you are accessing our Website from outside the country where our servers are located, your information may be transferred across international borders. By using our Website, you consent to the transfer of your information to our servers in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our Website and updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Competent Builders
Email: info@competentbuilders.co.ke
Phone: +254 712 660 245
Address: Greece Towers, 2nd floor, Ruiru, Nairobi – Kenya.
Thank you for choosing Competent Builders. We are committed to protecting your privacy and providing you with the best possible service.
