Welcome to Competent Builders (“we,” “us,” or “our”). We are committed to providing high-quality products and services that meet your needs. This Warranty Policy outlines the terms and conditions under which we offer warranties for the products purchased through our website, www.competentbuilders.co.ke (“the Website”).

At Competent Builders, we stand behind the quality of our products. We offer a 12-month warranty on all products sold through our Website, covering any manufacturing defects. This warranty is valid from the date of purchase and applies to the original purchaser of the product.

a. What Is Covered:

• Defects in materials or workmanship under normal use during the warranty period.
• Functional issues that arise due to manufacturing faults.

b. What Is Not Covered:

• Damage resulting from misuse, abuse, or improper installation of the product.
• Wear and tear from normal usage, including cosmetic damage (e.g., scratches, dents).
• Damage caused by accidents, natural disasters, or unauthorized repairs or modifications.
• Products that have been altered, repaired, or modified by anyone other than Competent Builders or an authorized service provider.

If you believe your product has a manufacturing defect and is within the 12-month warranty period, please follow these steps to file a warranty claim:

a. Contact Us:
Reach out to our customer support team at info@competentbuilders.co.ke or call us at +254 712 660 245. Provide your order number, a detailed description of the issue, and any relevant photos or videos of the defect.

b. Evaluation:
Our team will assess your claim to determine if the issue is covered under our warranty. We may request additional information or ask you to return the product for further inspection.

c. Return Shipping:
If the product needs to be returned, we will provide you with instructions on how to do so. In most cases, the cost of return shipping will be covered by Competent Builders if the defect is confirmed to be a manufacturing fault. Please ensure the product is securely packaged to prevent any damage during transit.

d. Resolution:
Upon receiving and inspecting the returned product, we will determine the appropriate resolution. This may include repairing the product, replacing it with a new or refurbished item, or issuing a refund. The decision will be based on the nature of the defect and the availability of replacement parts or products.

This warranty does not cover the following:

• Accidental Damage: Damage resulting from drops, spills, or other accidents.
• Unauthorized Repairs: Any repairs or modifications carried out by individuals or companies not authorized by Competent Builders.
• Environmental Damage: Damage caused by exposure to extreme temperatures, moisture, or other environmental factors.
• Improper Use: Issues arising from using the product in a manner not intended by the manufacturer or Qubit Solutions.

Competent Builders’ liability under this warranty is limited to the repair, replacement, or refund of the defective product, at our discretion. We are not responsible for any indirect, incidental, or consequential damages that may arise from the use of our products, including, but not limited to, loss of data, loss of revenue, or loss of business opportunities.

To ensure that your warranty remains valid, please follow these guidelines:

• Follow Manufacturer Instructions: Use and maintain the product in accordance with the manufacturer’s guidelines and recommendations.
• Keep Proof of Purchase: Retain your original receipt or proof of purchase, as it will be required to process any warranty claims.
• Avoid Unauthorized Repairs: Do not attempt to repair, modify, or disassemble the product yourself or through unauthorized service providers.

Any replacement product provided under this warranty will be covered for the remainder of the original warranty period or 90 days, whichever is longer. The warranty period does not reset with the replacement product.

We may update this Warranty Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Warranty Policy on our Website and updating the effective date at the top of this page. We encourage you to review this Warranty Policy periodically to stay informed about your rights and obligations under our warranty coverage.

If you have any questions or concerns about this Warranty Policy or need assistance with a warranty claim, please contact us at:

Competent Builders
Email: info@competentbuilders.co.ke
Phone: +254 712 660 245
Address: Greece Towers, 2nd floor, Ruiru, Nairobi – Kenya.

Thank you for choosing Competent Builders. We are committed to protecting your privacy and providing you with the best possible service.